Refund policy

I want you to love your jewellery. If something’s not right, here’s what we can do:

1. Cancellations:

   • You can cancel your order before it has been shipped by contacting me at jewellerybykvi@gmail.com or 07927 402 766.

2. Returns:

   • If you collect your piece of jewellery in person but subsequently change your mind we will offer to buy it back in the same condition subject to a re-stocking charge. If you buy a piece without first inspecting it you are covered by the UK ‘distance selling regulations’ which allow you to return the goods (in the same condition) within 14 days of receipt for a full no quibble refund.

   • Please contact me to arrange a return.